Housing Disrepair Claim Against London & Quadrant Housing Trust: A Case Study
Our client, her husband, and their three children lived in a small, rented home in Richmond. The landlord? London & Quadrant Housing Trust (L&Q), one of the UKs largest social housing providers.
Despite a previous roof repair, a serious leak returned, causing widespread damp, mould, and water damage in the kitchen, hallway and both bedrooms.
The situation grew worse over time, with plaster damage and fears that subsidence or drain issues might be involved.
A Landlord Who Failed to Act
Our clients waited three months for L&Q to find and fix the problem. During this time, they submitted multiple complaints, but the landlord failed to identify the source of the leak and took no meaningful action to stop it. Furthermore, the landlord ignored the family’s concerns about the damage and the impact on their health.
How The Disrepair Affected the Family’s Health and Wellbeing
The disrepair had a huge impact on daily life:
- The children were exposed to mould and damp in their bedrooms.
- Furniture and belongings were ruined by repeated water damage.
- The family lived in constant worry about the health risks and safety of their home
How MJV Solicitors Helped
Eventually, the tenant reached out to our expert team at MJV Solicitors, specialists in housing disrepair claims for council and housing association tenants. Our legal team immediately:
- Sent a Letter of Claim to L&Q.
- Instructed a fully independent, RICS-accredited surveyor.
- Gathered expert evidence about the leak, mould, and possible subsidence.
- Started negotiations with the landlord.
- Resolved the matter without needing to go to court.
What Was the Result?
As a result of our action:
- Secured £10,500 compensation for disrepair and damaged items
- Repairs ordered to be completed within 4 months
- The home was made safe again for the family
After being ignored for so long, our clients finally received the justice and compensation they deserved.
Are You a Council or Housing Association Tenant Living with Damp, Mould or Leaks?
If you’re a council or housing association tenant, you don’t have to live in unsafe or unhealthy conditions. You could be entitled to repairs and compensation, and we will handle the claim from start to finish.
Our housing disrepair solicitors act for tenants across England and can help you:
- Get expert evidence
- Make a successful claim
- Ensure your landlord carries out repairs
- Claim on a no-win, no-fee basis
For related information, read: ‘How to Gather Evidence for a Housing Disrepair Claim’ and ‘What Makes a Property Unfit for Human Habitation?’
Get in Touch Now for a Free Case Assessment
- Call us on 01253 858231
- Message us on WhatsApp or Facebook
- Visit our website for more information about how to start your claim for Housing Disrepair
Read about some of our other successful disrepair claims, and how we helped:
Croydon Tenant Wins £12,500+ for Severe Damp and Mould in Council Flat
Leaseholder Wins £16,800 Compensation Over Damp, Leaks, and Failed Repairs
Leaks, Damp and Mould in Council Flat: How We Helped a Croydon Tenant Claim Over £14,000
A Leak Ruined the Kitchen of This Newham Council House — But We Helped the Tenant Claim Over £8,600.
